• In stock orders ship within 24 hours.
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped Overnight for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.
• We do not ship glass, body panels or any part that is considered a high damaged part.

LOCAL PICKUP POLICY

An order may be picked up locally at EMT in Noblesville. Contact EMT Parts Online to arrange picking up an online order. If customer fails to retrieve a local pickup order after 60 days from date-of-online-order, then the order will be automatically canceled and partially refunded with a 50 percent restock fee.

If customer cancels a local pickup part order, then a partial refund will be subject to the following conditions -

• 20 percent restock fee - if cancelation is requested within 30 days of online order date
• 30 percent restock fee - if cancelation is requested after 30 days of online order date
• 50 percent restock fee - if customer fails to retrieve pickup order after 60 days, then the order will be automatically canceled and partially refunded with a 50 percent restock fee

Returns Policy

• Contact us to arrange for any returns
• Any part sold at or below $9.99 is nonrefundable
• A copy of the invoice will need to be included with the return. Customer is also responsible for return label
• There is a 20% restocking fee charged against all returned parts
• Parts must be resaleable and in the original packaging
• We cannot take back used parts
• We cannot take back installed or tried parts
• Electrical parts are not returnable
• We do reserve the right to refuse and return any parts we find have been installed, are used, broken ect or do not meet the above criteria
• General return requests need to be within 30 days of receipt
• If buyer receives wrong part - Buyer must report any discrepancies within 48 hours of receiving shipment. If buyer fails to report a wrong part claim within 48 hours of receipt, then the claim will be denied. Report any wrong part claims by emailing EMT Parts Online or calling 317-764-2673
• We do NOT refund shipping
• Customer is responsible for any return shipping costs

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer, then a return fee of 20% may apply.

LOCAL PICKUP POLICY

An order may be picked up locally at EMT in Noblesville. Contact EMT Parts Online to arrange picking up an online order. If customer fails to retrieve a local pickup order after 60 days from date-of-online-order, then the order will be automatically canceled and partially refunded with a 50 percent restock fee.

If customer cancels a local pickup part order, then a partial refund will be subject to the following conditions -

• 20 percent restock fee - if cancelation is requested within 30 days of online order date
• 30 percent restock fee - if cancelation is requested after 30 days of online order date
• 50 percent restock fee - if customer fails to retrieve pickup order after 60 days, then the order will be automatically canceled and partially refunded with a 50 percent restock fee